Service Costs
high quality + controlled overheads = a cost effective service
Rigorous attention to detail throughout all elements of our operational and financial data processing systems ensures minimal levels of both pay and invoicing queries.
Our efforts to continually optimise efficiency in these areas helps us to maintain attractive rates of pay for our guards and competitive rates of charge for our customers.
- All security officers can register for duty by computerised automated telephone. Registrations are checked and recorded, hours worked are collated to generate pay and client invoicing.
- Training records and officer suitability are stored on a computer so that control staff can rapidly access data when rostering or redeploying.
- The latest state-of-the-art personnel programme is used by the HR department, which provides such information as previous employment, conduct, leave application, next of kin and medical history where appropriate.
- Pay analysis is generated through RoleCall2 a roster control programme with easy access and rapid retrieval. This system minimises time in responding to pay queries. Pay queries are as a result limited to under 1% per month significantly reducing the numbers of administrative staff required.
- Efficient and accurate recording of hours worked, along with concise and timely invoicing, has reduced errors to a negligible level.