Control Room

Should you need to outsource Control Room services, we can provide a sound solution for your business. We operate 24/7 and are within close proximity to Central London, being based at 326 City Road. This is a fixed point of contact and a key information and management hub so you only need one point of contact. We have facilities to oversee the welfare and supervision of your staff, including booking on and off, check-calls and lone worker safeguards.

We operate industry specific scheduling software which ensures not only that all of your staff commitments are planned and recorded, but that actual activity corresponds directly with your plans. Our Control Service is bespoke to your business requirement.

  • Helpdesk services

    Our Helpdesk service can enhance the effectiveness and the facilities you offer your staff and clients making a significant contribution to achieving top class customer service. Our helpdesk service provides support with your wider business objectives, fits in with your working practices and is branded to successfully present your organisation. A dedicated telephone number and email address will be assigned and this can be issued to your nominated users providing them with a single point of contact for support. Our helpdesk employees undertake specific training so that they know your requirements, understand written and oral communication protocols and know the escalation and callout procedures to achieve satisfactory outcomes with minimum cost and disruption. This service reduces (or eliminates) the out of hours disruption that your in house ‘on call’ staff suffer.

  • Remote video monitoring

    Remote Video Monitoring is a cost effective and reliable service integrated within Universal’s 24-hour control room and underpinned by mobile responders. In providing this service, our Controllers monitor your property, outside inventory, and vulnerable assets remotely; combining the effectiveness of a live person with the savings driven by innovative technology. We can often work with your current CCTV or access control system and our trained personnel are able to monitor key locations within your business from one location. Remote Video Monitoring facilitates a number of key benefits such as; live instant access and communication with the site and a full audit trail and customer reporting process. Remote Monitoring brings you the peace of mind that your assets will still be there in the morning for a fraction of the price of manned guarding.